Returns & refunds

The short version

30 days, any reason, money back the way you paid it. We offer refunds — not store credit, not exchange-only. If the banner at the top of this site ever says something different from this page, this page is the one that binds us.

What qualifies

• Unused, with its original packaging and any tags still attached.
• Requested within 30 days of delivery.
• Complete — all parts, accessories and free items included in the set.

“Unused” means you can unbox it, look at it and try the fit. It does not mean the box has to be sealed. Cookware you have cooked in, or personal-care items that have touched skin, cannot be resold and so cannot be returned unless they are faulty.

What does not qualify

• Items marked “final sale” on the product page — we say so before you buy.
• Personal-care and grooming items that have been used, for hygiene reasons.
• Damage caused after delivery.

How to start one

Email sales@rulertrust.com or WhatsApp +1 (786) 887-1171 with your order number and what you would like to send back. We reply within one working day with a collection slot.

Who pays for the return

• Faulty, damaged or wrong item: we pay. We email a prepaid return label and refund in full, including the original delivery charge.
• Changed your mind: a flat return-label fee of $4.99 is deducted from the refund. You are welcome to ship it yourself instead and avoid that.

When the money arrives

We inspect returns within two business days of receiving them and issue the refund the same day, to the original payment method. Card refunds take a further three to seven business days to appear, depending on your bank.